Production Support & Operations
Provided end-to-end production support for 90,000+ scheduled jobs, meeting SLAs in high-volume environments.
Proactively monitored critical batch flows, detected failures, and ensured prompt resolution.
Diagnosed abends, errors, and system anomalies in real-time, collaborating with teams to restore services.
Managed incident queues, prioritized tasks, and coordinated with stakeholders for effective resolution.
Issue Resolution & Root Cause Analysis
Conducted thorough root cause analysis for recurring issues and documented findings.
Managed urgent change requests, ensuring data consistency and compliance.
Addressed conversion issues during migrations/updates, minimizing business risks.
DataStage Job Development & Enhancements
Designed robust DataStage jobs per mapping documents and requirements.
Engineered jobs leveraging a wide range of DataStage stages for performance and reusability.
Enhanced and tuned jobs based on analysis and DBA recommendations.
Led deployments across all lifecycle environments for seamless transitions.
Data Extraction & Integration
Extracted, transformed, and loaded data from diverse sources (databases, Excel, CSV, flat files).
Orchestrated complex data flows, ensuring integrity and accuracy.
Supported data import/export activities, integrating with downstream platforms.
Documentation & Knowledge Management
Authored comprehensive technical specifications, logic descriptions, and mappings.
Maintained job inventory, schedules, and table definitions.
Developed user guides and quick-reference materials for team and business users.
Testing & Quality Assurance
Defined and executed system, integration, and UAT test plans.
Logged and tracked defects, supported remediation, and ensured deployment readiness.
Client & Stakeholder Engagement
Acted as primary contact for client incidents and service requests.
Conducted regular meetings with stakeholders to review incidents and enhancements.
Contributed to automation and improvement initiatives.
Deployment & Change Management
Managed deployment activities including code migration, scheduling, and cutover.
Coordinated with cross-functional teams for smooth rollout of new/enhanced jobs with minimal disruption.